Refund Policy

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ORDER POLICIES

  • All eligible items for Return, Refund or Replacement must be within the basic 30-day warranty period from the time of receipt, unless purchased with the Extended 1-Year Warranty Service. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • All damaged or defective items must be reported within the 30-day warranty period by emailing us directly at: support@lifetreestore.com
  • Shipping Fees from Order issues which are NOT of LyfeTree Store error are non-refundable. If you receive a refund, the cost of initial shipping fee and restocking fee will be deducted from your refund.
  • Damage, Defective, Tarnished or Incorrect items does NOT need to be returned to request for REFUND or REPLACEMENT. You may contact support@lifetreestore.com within the 30-day warranty to be assisted properly.
  • Video and/or Photo evidence will be required from BUYERS requesting REPLACEMENT or REFUND on items. This will serve as proof that error, damage or defect on items occurred upon receipt.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • The Extended Warranty can ONLY be honored for products which are proven with function issues, damaged or defective. It CANNOT be used for returning, exchanging or refund on products which are received in good working conditions; or buyer's change of mind.
  • Refund or Replacement may NOT be applied for any order issue which are NOT of LyfeTree Store error.

 

    RESTOCKING FEE
    A Restocking Fee of up to ($15) will be deducted from Refunds for cases which are NOT of LyfeTree Store error.

     

    RETURN POLICY
    Contact support@lifetreestore.com for any RETURN concerns, to check for eligibility.

    Non-Eligible for RETURN, EXCHANGE or REFUND:

    • Buyer MISTAKE on purchasing item color, description or quantity, or any other Buyer error.
    • Buyer change of mind after item has already been delivered & in good working condition.
    • Items past the 30-day warranty period.

    RETURNED TO SENDER

    Items which are returned to Sender due to “Insufficient Address”, “No one at location”, "Moved", etc. may be replaced provided by an updated shipping address. However, we can only send reshipment (1) time for these types of cases. If the reshipment fails, refund will be processed minus the ($15) restocking fee and initial shipment fee if applies.

     

    SHIPPING INFORMATION ACCURACY:

    It is the Buyer’s responsibility to review and double-check shipping information (including Name & Address) and ensure accuracy. Lyfetree Store will not be held liable for nondelivery or returned orders due to the error in the SHIPPING ADDRESS listed by the Buyer upon order. RESHIPMENT REQUESTS for this type of case will be charged a RESHIPMENT FEE (starting at 4.95 USD).

     

    RESHIPMENT POLICY:
    A RESHIPMENT FEE (starting at $4.95) will be charged for FAILED DELIVERIES which are NOT of Lyfetree Store error. Examples are: “Insufficient Address”, “No one at location”, "No Such Number", "Moved", "Forwarded", "Location Inaccessible", "Could Not Be Delivered to Intended Recipient", and any other cases which are not of Lyfetree Store error.

     

    RE-ROUTING DELIVERY

    Re-routing, Refund or Reshipment are NOT APPLICABLE to items already confirmed IN-TRANSIT or DELIVERED by courier to the address provided upon the time of order. As stated in our Terms of Service, address change requests should be done PRIOR to shipment date via direct email to (support@lifetreestore.com). In this case, it is buyer's responsibility to pick up the item at the delivery address location.

     

    LOST or STOLEN PACKAGES
    LyfeTree Store is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, LyfeTree Store will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

     

    REFUND POLICY

    • REFUND may NOT be applied to orders which are NOT of LyfeTree Store error.
    • REFUND (minus the $15 restocking fee and non-refundable shipping fee) may be applied to items which are returned to Sender due to “Insufficient Address”, “No one at Location”, “Address not accessible”, “Individual Moved”, and other delivery issues which are of Buyer’s error.
    • REFUND may be requested only for items proven Damaged, Defective, Tarnished, Broken or Parts Missing upon receipt within the 30-day warranty period. Photo or Video evidence will be required from Buyers.
    • REFUND may be requested to items proven LOST in TRANSIT by courier. Buyer must contact courier for this to verify.
    • Orders with existing Disputes or Chargeback may NOT be REFUNDED or REPLACED until PayPal or Credit Card provider reaches their final decision (this may take 30-45 days). Should Buyer REQUEST for REFUND or REPLACEMENT immediately, they are REQUIRED to Lift / Cancel the Disputes first in order for funds to be properly returned to the account.
    • Items should be within the basic 30-day warranty period from the time of receipt to be eligible for REFUND. Items past the 30-day period, but WITHIN the EXTENDED 1-Year warranty, may ONLY be eligible for REPLACEMENT until warranty expiration.
    • Extended 1-Year Warranty Purchase are NON-REFUNDABLE past the 30-day period.

    EXCHANGE / REPLACEMENT POLICY

    • REPLACEMENT may NOT be applied to items which are NOT of LyfeTree Store error.
    • EXCHANGE requests may only be for the SAME item, but this only applies to Damaged, Defective, Broken, Tarnished or Items with Missing Parts (within the 30-day warranty period or the Extended Warranty period).
    • REPLACEMENT may be requested for items which are returned to Sender due to “Insufficient Address”, “No one at location”, ETC. provided by an updated shipping address & a RESHIPMENT Fee (starting at $4.95). However, we can only send reshipment (1) time for these types of cases. If the reshipment fails, refund will be processed minus the ($15) restocking fee and initial shipping fee if applies.
    • REPLACEMENT may be requested for items proven Damaged, Defective, Tarnished, Broken or Parts Missing upon receipt when requested by Buyer within the 30-day warranty period. Photo or Video evidence will be required from Buyers.
    • Items should be within the basic 30-day warranty period from the time of receipt to be eligible for REPLACEMENT. Items with Extended warranty are eligible for REPLACEMENT until warranty expiration.
    • Orders with existing Disputes or Chargeback may NOT be REPLACED until PayPal or Credit Card provider reaches their final decision (this may take 30-45 days). Should Buyer requests for REPLACEMENT immediately, they are REQUIRED to Lift / Cancel the Disputes first for REPLACEMENT to be processed properly.