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Refund Policy

ORDER POLICIES

 

  1. All eligible items for Return, Refund or Replacement must be within the basic 30-day warranty period from the time of receipt, unless purchased with the Extended 1-Year Warranty Service. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

  1. Shipping Fees from Order issues which are not of LyfeTree Store error are non-refundable. If you receive a refund, the cost of initial shipping fee and restocking fee will be deducted from your refund.

 

 

  1. Video and Photo evidence will be required from BUYERS requesting REPLACEMENT or REFUND on items. This will serve as proof that error, damage or defect on items occurred upon receipt.

 

 

RESTOCKING FEE

A Restocking Fee of up to ($15) will be deducted from Refunds for cases which are NOT of LyfeTree Store error.

 

 

RETURN POLICY

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

 

  • Return with Full Refund Eligibility does not include cases which are NOT of LyfeTree Store error, such as;

 

  1. Buyer MISTAKE on purchasing item color, description or quantity, or any other Buyer error. See our Account Accuracy & Purchase Terms on this page for more information.
  2. Items past the 30-day warranty period.

 

  • Returns which are NOT of LyfeTree Store error may be permitted but on a case to case basis. LyfeTree Store will also post a restocking fee of up to ($15) to returned items which are of Buyer’s error.

 

  • Items which are returned to Sender due to “Insufficient Address”, “No one at location”, etc. may be replaced provided by an updated shipping address. However, we can only send reshipment (1) time for these types of cases. If the reshipment fails, refund will be processed minus the ($15) restocking fee and initial shipment fee if applies.

 

 

REFUND POLICY

  • REFUND (minus the ($15) restocking fee and non-refundable shipping fee) may be applied to items which are returned to Sender due to “Insufficient Address”, “No one at Location”, “Address not accessible”, “Individual Moved”, and other delivery issues which are of Buyer’s error.

 

  • REFUND may be requested for items proven Damaged, Defective, Tarnished, Broken or Parts Missing upon receipt within the 30-day warranty period. Photo or Video evidence will be required from Buyers.

 

  • REFUND may be requested to items proven LOST in TRANSIT by courier.

 

  • REFUND may NOT be applied to items which are NOT of LyfeTree Store error.

 

  • Sale items can be refunded unless stated at the time of sale.

 

  • Orders with existing Disputes or Chargeback may not be refunded until PayPal or Credit Card provider reaches their final decision (this may take 30-45 days). Should Buyer requests for REFUND immediately, they are REQUIRED to Lift / Cancel the Disputes first in order for funds to be properly returned to the account.

 

  • Items should be within the basic 30-day warranty period from the time of receipt to be eligible for REFUND. Items past the 30-day period, but WITHIN the EXTENDED 1-Year warranty, may ONLY be eligible for REPLACEMENT until warranty expiration.

 

  • E-mail LyfeTree Support Team for REFUND Requests at: support@lifetreestore.com.

 

 

 

REPLACEMENT

  • EXCHANGE requests may only be for the same item, but only applies to Damaged, Defective, Broken, Tarnished or Items with Missing Parts (within the 30-day warranty period).

 

  • REPLACEMENT may be requested for items which are returned to Sender due to “Insufficient Address”, “No one at location”, etc. provided by an updated shipping address. However, we can only send reshipment (1) time for these types of cases. If the reshipment fails, refund will be processed minus the ($15) restocking fee and initial shipping fee if applies.

 

  • REPLACEMENT may be requested for items proven Damaged, Defective, Tarnished, Broken or Parts Missing upon receipt when requested by Buyer within the 30-day warranty period. Photo or Video evidence will be required from Buyers.

 

  • Items should be within the basic 30-day warranty period from the time of receipt to be eligible for REPLACEMENT. Items with Extended warranty are eligible for REPLACEMENT until warranty expiration.

 

  • REPLACEMENT may NOT be applied to items which are NOT of LyfeTree Store error.

 

  • Sale items may be replaced, but only applicable when proven Damaged, Defective, Broken, Tarnished or Items with Missing Parts (within the 30-day warranty period). Photo or Video evidence will be required from Buyers.

 

  • E-mail LyfeTree Support Team for REPLACEMENT Requests at: support@lifetreestore.com.